As President of the East Region, Keith R. Wyche is responsible for directing approximately 4,000 people and operations at Pitney Bowes Management Services client sites and company owned facilities across the U.S. His focus is on driving quality improvements that deliver enhanced customer value. He also drives the PBMS sales and operations plans and ensures that the organization is structured to achieve optimal service performance and overall growth.
Wyche joined Pitney Bowes in 2003 as Area Vice President-Western Operations for Mailstream - The Americas, where he focused on driving customer acquisition and retention strategies to achieve accelerated growth in the company's Western Region. He consistently improved organic revenue growth and led significant improvements in the cross-selling of systems solutions with larger customers. Prior to joining Pitney Bowes, Wyche was Group Vice President for Wireless Sales at Covergys Corporation. He was the lead executive for Covergys' largest vertical market, and was a key architect in developing the company's call center operations in India and Canada. His experience includes a variety of senio-level positions at Ameritech, AT&T, and IBM. Wyche has been recognized for his leadership by Black Enterprise and Ebony magazines and in 2007 was named a "Man of Distinction" by the National Urban League and one of the "Top 50, Under 50" corporate executives by Diversity MBA Magazine. He is on the Board of Directors of both the Executive Leadership Council and the National Black MBA Association. He received his Bachelor of Business Administration from Cleveland State University and his MBA from Baldwin-Wallace College, and is the author of the book Good is Not Enough: And Other Unwritten Rules for Minority Professionals.